We buy, and buy-in to great experience and that includes the experience that organisations provide their clients, and for you as a leader, it must also include the people who provide the experience for the client, your people.

It’s interesting that one of the most consistent comments I get at the end of my Rewired Conversations program is ‘I didn’t realise what a bad listener I was!’ Our perceptions of what constitutes a good listener have changed over time.  Consider this gem from the 1980’s… Listening Skills… Sit up Look interested Lean forward […]

As I have become older, and busier, and more distracted in my work and home life, my capacity for making decisions has felt really challenged, and from my conversations with colleagues, it seems I am not alone in that challenge.

My daughter is in Year 10.  This is the ‘To Kill a Mockingbird’ year.  To my delight I discovered my own copy from 1980 when I was in Year 10. To support her I decided to read it again.  Needless to say my experience of the book was somewhat more enjoyable and intellectually reflective than […]

Your team member falls into your office.  They are emotional.  Something has happened and they need to get it off their chest.  You know that you just need to give them the opportunity to vent. During that venting process, there is a lot of blaming, regret, frustration…but at least they are getting it off their […]

  Sometimes it’s useful to get back to basics. On a daily basis I hear of the motivation and engagement challenges that leaders face. We live in an evolved, sophisticated social world, yet our brains have not evolved at the same rate and are still designed to survive and respond in a relatively primitive social […]