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Kisten Gunnis, Operations Manager of Business In Heels speaks to Michelle Loch about creating Conversations of Substance with your teams, your colleagues and personal relationships

Recently I worked with a wonderful group of leaders who I was training to become in-house workplace coaches (a voluntary focus alongside their normal leadership and work duties – very cool). As the skills of this group have been increasing, so has the depth and value and power of the conversations they are having – […]

The statistics are compelling… Leaders spend 80% of their time in conversation.   On average, an employee spends around 37% of their time in meetings – which are essentially group conversations. That’s a rather large percentage of the time spent in the workplace on conversations, and that doesn’t include emails and chats. And let’s face it, […]

Someone will always win – let it be you! My friend ‘Harold’ and I were yesterday discussing the critical impact that conversations have on the culture and performance of an organisation. Harold is a highly respected and experienced businessman and consultant, semi-retired, and currently Chairman of the Board of a very large institution embarking on […]

I’d like to hedge a bet and say never, or at least rarely! One of the challenges of being human, is the limited capacity of our ‘thinking’ brain. Whilst it is powerful in many ways, it is also quite limited in its capacity to think though complexity. The pre-frontal cortex (the bit that makes us […]

For over 20 years we have been talking about the importance of diversity and inclusion. This conversation has focused more on the ‘fairness’ aspect of inclusion for minority groups in the workplace, such as women and minority racial groups. You may remember the days of ‘Affirmative Action’ where legal and regulatory bodies were set up […]

Last week I attended a ‘Chicks in Business’ lunch event and the guest speaker was Mark Bouris (Wizard Home Loans, The Apprentice – Australia). He told a fascinating story about his first big deal with Kerry Packer and referred to Kerry’s unique and powerful ‘Practical Intelligence’. After a 3-6 month long due diligence period which […]

In our last blog, I mentioned our B.E.T.T.E.R Conversations (TM) model.  The acronym stands for:   B – Brain-friendly conversations work that with our brain, not against it. E – Emotionally balanced conversations where strong emotions don’t get in the way. T – Toward focus … making sure we focus on the right ‘hardwiring’ in […]

We want leaders who get stuff done! Executing, getting results, creating value, and driving change are the hallmarks of leaders today. Those who achieve dramatic results AND accomplish them in the right way (building people and creating lasting value) – are guided by a clear and authentic philosophy of leadership. This is NOT done by […]